Trials & billing

The free trial

Your first subscription, monthly or annual, starts with a 7-day free trial. You add a card, but nothing is charged until day 7: cancel before then and you pay nothing. It's the real plan for a week, not a stripped-down preview.

The trial is once per organization and once per person: an org that has already trialed doesn't get another, and a person can't collect fresh trials by spinning up new organizations. Where Paddle is the seller of record (your receipt says so), email support within 30 days of your first charge for a full refund. Purchases in the iPhone app are refunded by Apple under its own policy.

Start one from the welcome dialog (Let Permaura host it), from any Upgrade button in the console, or from permaura.com/pricing.

SPECIAL OFFER

While the SPECIAL OFFER is open, Pro and Team are $19 a month instead of the regular $29, or $190 a year instead of $290 (per seat on Team). Get in early and you keep that rate for life, for as long as your subscription renews. If your subscription lapses and you subscribe again after the offer has closed, you pay the regular price. On Team, seats added while the offer is open keep the offer rate; seats added after it closes bill at the regular rate. Plans bought in the iPhone app are priced by the App Store and are not part of the offer. The current offer is shown on the pricing page.

Checkout

Upgrading happens in place: an Upgrade button opens checkout right in the console, no separate billing site to visit. Checkout adapts to where you are:

• It picks the right payment rail and currency for your country automatically, and offers the express options your region supports (for example PayPal, or Apple Pay / Google Pay where available).
• Permaura sells as a Merchant of Record where that's the right model, so tax (VAT/GST) is handled for you and your invoice is correct for your country.

For Team, choose your number of seats at checkout (minimum two); you can add or remove seats later and billing adjusts.

Managing your subscription

Everything billing lives under Settings → Billing (/settings/organization/billing), on your organization (the billing entity, see Workspaces & organizations):

• Change plan: an upgrade on the same billing cadence applies straight away, and you pay the prorated difference for the rest of the period. A downgrade takes effect at your next renewal. Moving from monthly to annual starts annual billing today. When the plan's payer switches an active plan, the unused part of the month paid for, pro rata by the days left, is deducted from the first annual charge, so the first year costs less; nothing is refunded, and later years renew at the full annual price. A canceled monthly plan bought again as annual, or a switch by an owner or admin who takes over billing (see below), gets no deduction. Moving from annual to monthly goes through support.

• Before anything changes: every plan or seat change first shows what it charges today, any credit for unused time already deducted from that charge, the new price and when it next renews, and, for a downgrade or a seat removal, when it takes effect. Nothing is charged or changed until you confirm. If the figures move before you confirm (a new day starts, or someone else changes the plan), you are shown the new ones to confirm instead.

• Team from your own organization: your own organization stays on Free or Pro, so choosing Team there creates a new team, already named after you (change the name if you like), and takes you straight to its checkout; once it is paid for you land in the team. If you already own a team, you are offered that team instead, since each person owns one. Before you pay, you see what the team charges today, its price and when it next renews. A Pro plan you pay for keeps billing unless you tick Cancel my Pro plan at the end of its paid period: it is then canceled once the team is paid for, whichever way either is paid, keeps working until the end of the period you paid for, and is not renewed. Nothing is refunded for the time left. The box is off unless you tick it, is shown only to the person who pays for the plan, and never for a plan bought in the iPhone app, which only Apple can cancel. On a card subscription, the payment method you have already saved (a card, named by its brand and last four digits, or PayPal, named by its email) pays for the team with one confirmation, with no address or card form; Use a different card opens the full checkout instead, as it does whenever the saved method can't be named exactly.

• Seats: adjust how many people your Team plan covers. Seats you add are billed straight away, prorated for the rest of the period. Seats you remove stay paid until the period ends, with no refund for the rest of it, and the next renewal bills the lower count. During a free trial nothing is prorated: the new plan or seat count bills from the first charge.

• Payment method: on a Merchant-of-Record checkout, the payer updates their payment details in the billing portal (Manage subscription & invoices). A card subscription has no way to replace its card yet.

• Invoices: every invoice is available from here. Card subscriptions list them in place with a printable view; Merchant-of-Record checkouts link to the billing portal, where you can download them.

• Cancel: stop renewal. You keep your plan's features until the period you've paid for ends, then drop to Free. A hosted gateway and a managed tunnel then follow the timeline in What happens if a plan lapses.

• Resume subscription: shown on a canceled plan until the period you paid for ends, beside Change plan, and offered in the Change plan dialog too as Resume my current plan. Before anything happens you see what it charges today and when the next charge is. On a plan not canceled while a payment was failing:

  • When the payer of a Merchant-of-Record checkout presses it, the same subscription carries on: the scheduled cancellation is removed, nothing is charged now, and the next charge is at the end of the period.
  • On a card subscription it carries on with the saved card (or, for someone else who manages billing, their own card): nothing is charged now, the next charge is the day after the last day you paid for, and each seat keeps the price it was billed at: SPECIAL OFFER seats stay at the offer rate, and seats added after the offer closed stay at the regular price.

  Anyone else on a Merchant-of-Record plan, and anyone on a plan canceled while a payment was failing, gets a new subscription instead: it starts today and charges its first period in full at today's price (after a free trial if the person pressing it is still eligible for one). Choosing a different plan over a canceled one also starts it today. Either way the time left on the canceled plan is not carried over or refunded.

  Once the period you paid for has ended, the plan is not resumed as it was: subscribing again uses today's plans and prices, with the SPECIAL OFFER rate only if the offer is open that day.

Any owner or admin can open this page, but a change that raises what the payer is charged is the payer's alone, the person whose card or account the plan bills, because it is charged to their saved payment method: adding seats or taking back a seat reduction, an upgrade on the same billing cadence, and switching a card subscription from monthly to annual. The billing portal, with the payment method and a Merchant-of-Record checkout's invoices, is the payer's too. Anyone else is asked to have the payer make the change. Any owner or admin can downgrade, remove seats or cancel.

If someone else should pay, for instance because the payer has left the organization, an owner or admin can take over billing in their own name. On a monthly plan from a Merchant-of-Record checkout that still has a payer, they switch it to annual billing, once no downgrade or seat removal is waiting for the renewal: the annual subscription is bought at a checkout in their name, with their own payment details, and once it completes they are the payer and the monthly subscription is canceled; the time left on it is not carried over or refunded. When the payer makes the same switch it happens in place, with the unused part of their month deducted from the annual charge. On a card subscription, whose switch to annual is charged to the payer's saved card, or on an annual plan, they cancel the plan and subscribe again from this page in their own name, with their own payment method. On a plan with no payer any more because the account that paid for it was deleted, they subscribe again from this page in their own name, with their own payment method, canceling the plan first only if it is still renewing.

Buying Pro in the iPhone app

Pro is also sold in the Permaura iPhone app, as an App Store subscription: monthly, with a 7-day free trial for new subscribers, or yearly. Team is sold on permaura.com only.

• Apple bills it. Payment, renewals, refunds and cancellation all go through your Apple Account. To cancel, open Settings on the iPhone, tap your name, then Subscriptions; you keep Pro until the end of the period you have paid for.
• It is yours, not an organization's. An App Store subscription puts Pro on your personal account, which is where Pro lives; buying it while a team workspace is open does not change that team's plan.
• The console shows it read-only. Settings → Billing shows a plan bought in the app with no change or cancel buttons, because only Apple can change it.
• Restore purchases (on the paywall, or Settings → Plan in the app) attaches an App Store subscription again after a reinstall or on a new iPhone. It only restores to the Permaura account that bought it: restoring while signed in to a different account is refused, so sign in to the account that bought it.
• The trial is shared with permaura.com. Apple offers the in-app trial once per Apple Account, and Permaura allows one free trial per organization and per person across the app and permaura.com. If you or the workspace has already had one, the subscription is recorded but Pro starts when Apple first charges for it.
• Deleting your account does not cancel it. Cancel the subscription in Settings first; Permaura refuses to delete an account whose App Store subscription is still renewing, and goes ahead once Apple confirms the cancellation, which usually takes a minute.

What happens if a plan lapses

A billing problem does not delete a hosted gateway straight away, but a lapse that is never resolved does. If a payment fails, you keep your plan for 14 days. When a paid plan lapses (those 14 days run out, a cancellation reaches the end of the period you paid for, or a trial ends unpaid), hosted workers are paused: agents cannot use them, and nothing is deleted. From gateway 1.3.51 the gateway enforces this itself: it refuses every call and tool call from an agent, including one connected with a setup code, refuses to run an agent's held call even when you approve it, and enrolls no new agent until the pause ends, while you can still sign in to the console and export the vault. The hosted gateway's card in the console shows its agents as paused until the plan is paid. An agent's session does not age during the pause, so once you pay your agents resume still enrolled. The pause lasts until 30 days after the end of the period you paid for, or 7 days for a subscription that never got past its trial, and never less than 7 days. Paying within that window resumes exactly where you were.

When the pause ends, the hosted gateway stops for good and its vault stays downloadable for 96 hours. After that the gateway and its store are deleted, and the keys that open its vault are scheduled for destruction 45 days later, by which time the last of Permaura's encrypted daily copies of the store has aged out (31 to 38 days after the deletion). Its archived audit log is held under a separate 39-day retention lock (Close your account has the detail). Paying before that deletion still brings it back. We email you when the pause starts, when the 96 hours begin, and again with 48 hours left. Your local gateway keeps running either way: it never depended on Permaura's service to keep running.

Remote access through a managed permaura.app tunnel follows the same timeline, because the tunnel is Permaura's service. It stops routing when hosted workers are paused, and paying during the pause brings it back exactly as it was. While it is stopped neither the web console nor the Permaura phone app can reach that gateway, though the desktop app and the permaura CLI on its machine still can. When the pause ends it stays stopped, and it is deleted 96 hours later, at the same point a hosted gateway is; paying before then still brings it back. The name stays reserved for the gateway throughout, so after a deletion, turning remote access on again once you have subscribed again gives you the same address. If the organization loses the managed tunnel without a lapse, for instance because Permaura changes its plan to Free, the tunnel stops straight away, with no pause, and is deleted after the same 96 hours unless the plan comes back first. When you have a managed tunnel, the emails at the start of the pause and of the 96 hours say what happens to it, and the gateway's card under Settings → Gateway in the console shows that it is stopped, why, and the date it will be deleted once one is set. A tunnel or domain you run yourself is not affected, since it works on Free.

Free doesn't expire

Downgrading or letting a trial end drops you to Free, not to nothing. The local loop (connections, policies, grants, audit) keeps working. You lose the paid reach features (the managed tunnel, hosted execution, extra workspaces, team governance), and a hosted gateway, with everything in it, is deleted on the timeline above unless you pay again or export its vault first. A managed tunnel is deleted on the same timeline, and its name stays reserved for the gateway.